GoTo Contact Center
4.3
11
GoTo Contact Center is a communication platform that provides real-time analytics and tools for supervisors and agents to improve customer responsiveness. It offers flexibility in choosing the best application for customer satisfaction and business growth without unnecessary complexity.
Strengths
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Scalability
Can handle large volumes of calls and agents
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Omnichannel support
Supports multiple channels of communication
-
Integrations
Integrates with popular CRMs and other tools
Weaknesses
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Pricing
Can be expensive for small businesses
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Complexity
May require some training to use effectively
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Limited customization
May not be able to fully customize certain features
Opportunities
- Increasing need for remote contact center solutions
- Potential for new features and integrations
- Opportunity to expand into international markets
Threats
- Competing with established players in the market
- Decreased demand due to economic factors
- Potential for security breaches and data leaks
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GoTo Contact Center Plan
GoTo Contact Center offers three pricing plans starting at $19 per user per month with varying features and capabilities.
All-Inclusive
19
per user
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware.
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