Fusion Connect Contact Center as a Service (CCaaS) is designed to improve customer experience across communication channels. It helps you connect with customers the way they want, while your agents work from anywhere. CCaaS is flexible and scalable to deploy. It includes features such as Predictive Dialer, IVR, ACD, and unlimited call queues, with options for Omnichannel and AI-based self-service. Fusion Connect CCaaS integrates with Salesforce and other CRMs.