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User-friendly interface
Easy to navigate and use
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Comprehensive features
Covers all aspects of heavy-duty repair shop management
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Cloud-based
Accessible from anywhere with an internet connection
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Limited integrations
Does not integrate with many third-party software
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No mobile app
Only accessible through a web browser
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Pricing
Relatively expensive compared to other similar software
- Can potentially be adapted for other types of repair shops
- Can increase value by integrating with more third-party software
- Can expand to other countries with heavy-duty repair industries
- Other similar software providers in the market
- Decrease in demand for heavy-duty repair services
- Potential for data breaches and loss of customer trust
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Review Distribution
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High - rated users
Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. The best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future.I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.
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Low - rated users
Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.
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