Freshsurvey by Freshworks | Workflos AppStore

Freshsurvey by Freshworks

4.4

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Freshsurvey is a free survey software that helps capture, analyze, and act on customer feedback. It allows users to create NPS, CSAT, CES, and eNPS surveys without any code or dependency on designers or developers. Users can collect feedback via various formats and deliver surveys through multiple channels. The software also provides visualized dashboards for easy access to survey results.

Website

https://www.freshworks.com/

Developer

Freshworks

HQ Location

San Mateo, CA

Year Founded

2010

Number of Employees

7,203

Twitter

@FreshworksInc

Strengths

User-friendly interface

Easy to use and navigate
Customizable surveys

Ability to create personalized surveys
Real-time analytics

Instant access to survey results

Weaknesses

Limited integrations

Few options for connecting with other software
Basic reporting

Limited options for analyzing survey data
No mobile app

No dedicated app for mobile devices

Opportunities

Potential to add more connections with other software
Opportunity to improve data analysis capabilities
Chance to create a dedicated mobile app

Threats

Other survey software providers in the market
Decreased demand for survey software during a recession
Potential changes in laws that could affect data collection and storage

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https://www.freshworks.com/

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Review Distribution

👍

High - rated users

No information provided for high-rated segment.
🤔

Average - rated users

Customers in the mid-rated segment like the product but wish it had better integration with Freshdesk.
👎

Low - rated users

Customers in the low-rated segment like the product's customization options and data analytics, but have experienced glitches and delayed data. They are considering switching from Surveymonkey to Freshsurvey.