Freshstatus by Freshworks | Workflos AppStore

Freshstatus by Freshworks

4.4

342

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Freshstatus is a Status Page and an Incident Communication Software that allows you to create a hosted and branded status page in just one-click. You can manage incidents and communicate status updates in real-time with your teams and customers. New features in Freshstatus 3.0 include SSO/SAML authentication, API for CRUD Incident and Scheduled Maintenance, quick service status change, customizable email alerts, subscriber alerts with RSS/ATOM, webhook integrations, the option for end users to follow a particular incident, and dynamic date and time display. Freshstatus allows you to set up unlimited services, incidents, and maintenance updates and lets you have up to 250 subscribers, 5 users, and unlimited internal team members.

Website

https://www.freshworks.com/

Developer

Freshworks

HQ Location

San Mateo, CA

Year Founded

2010

Number of Employees

7,203

Twitter

@FreshworksInc

Strengths

Intuitive UI

Easy to use interface for managing incidents and service requests
Customizable

Ability to customize incident types, fields, and workflows to fit specific needs
Integration

Seamless integration with other Freshworks products for a complete customer support solution

Weaknesses

Limited Features

Lacks some advanced features such as automation and reporting
Pricing

Pricing can be expensive for larger teams or organizations
Limited Integrations

Limited integrations with third-party tools compared to other SaaS products

Opportunities

Increasing demand for incident management and service request solutions
Opportunity to expand integrations with third-party tools to increase functionality
Potential for new features such as automation and reporting to be added in future updates

Threats

Competition from other incident management and service request solutions
Potential decrease in demand due to economic downturn or budget cuts
Potential security breaches or data leaks that could damage reputation and trust with customers

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https://www.freshworks.com/

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