Freshservice
4.5
2,358
Freshservice is a cloud-based service desk and IT service management solution that is designed to help IT organizations focus on exceptional service delivery and customer satisfaction. It is easy to use, configurable, customizable, and integrates with other business and IT systems. It is part of the Freshworks product family and serves over 40,000 SMB, mid-market, and enterprise customers worldwide.
Strengths
-
User-friendly interface
Easy to navigate and use
-
Customizable workflows
Can be tailored to fit specific business needs
-
Integrations with other tools
Seamlessly integrates with other software for a more comprehensive solution
Weaknesses
-
Limited reporting capabilities
May not provide enough data for some businesses
-
Limited customization options
May not be able to fully meet unique business needs
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Limited mobile app functionality
Mobile app may not have all the features of the desktop version
Opportunities
- Can target new industries or regions for growth
- Can add new functionality to stay competitive
- Can collaborate with other companies to offer a more comprehensive solution
Threats
- May struggle to compete with larger, more established companies
- Businesses may cut back on spending during tough economic times
- Data breaches or other security issues could damage the company's reputation
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Freshservice Plan
Freshservice offers four pricing plans starting at $19/month per agent, with increasing features and capabilities in each plan.
STARTER
19
For getting started
Incident Management
Knowledge Base
Self Service Portal
SLA Management
Workflow Automator
Orchestration
Access Controls Starter
Analytics Starter
Multiple Portal Languages
Custom SSL
Marketplace Apps
Mobile Apps
1000 Orchestration transactions/mo/account
GROWTH
49
For growing businesses across their LOBs
Everything in STARTER and…
Service Catalog
Asset Management - 100 free assets
Purchase Order Management
Employee Onboarding
Portal Customization
MSP Mode
Multiple SLAs
Business Rules
Approval Workflows
Business Hours
2000 Orchestration transactions/mo/account
PRO
95
ITSM + Project Management for large organizations
Everything in GROWTH and…
Problem Management
Change Management
Release Management
Project Management
Software License Management
Contract Management
Alert Management
Analytics Pro
Access Controls Pro
Team Dashboards
IP Range Restrictions
5000 Orchestration transactions/mo/account
ENTERPRISE
119
Service management solution for enterprises
Everything in PRO and…
Freddy Virtual Agent on MS Teams with 2000 suggestions/mo/account
Freddy Agent Assist
Sandbox
Audit Logs
HIPAA Compliance
Dedicated Customer Success Manager
20,000 Orchestration transactions/mo/account
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
