Freshchat | Workflos AppStore

Freshchat

4.3

291

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Freshchat is a messaging platform that combines artificial and human intelligence to provide customer service across various digital channels. It offers AI chatbots, hyper-targeted campaigns, integrations, and a resilient architecture. Its key-value propositions include smarter conversations, self-service, and operations.

Website

https://www.freshworks.com/

Developer

Freshworks

HQ Location

San Mateo, CA

Year Founded

2010

Number of Employees

7,443

Twitter

@FreshworksInc

Strengths

Intuitive Interface

Easy to use interface for both agents and customers
Omnichannel Support

Supports multiple channels including website, mobile app, and social media
Automation

Automated responses and workflows to improve efficiency

Weaknesses

Limited Integrations

Integration options are limited compared to other similar products
Pricing

Pricing can be expensive for small businesses
Reporting

Reporting and analytics features are basic and may not meet all needs

Opportunities

Opportunity to expand integrations and features to attract more customers
Opportunity to offer more customization options for branding and user experience
Opportunity to integrate AI and machine learning for more advanced automation and insights

Threats

Competition from other established products in the market
Potential decrease in demand due to economic downturn or recession
Security breaches or data leaks could damage reputation and trust

Ask anything of Freshchat with Workflos AI Assistant

https://www.freshworks.com/

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Review Distribution

👍

High - rated users

Customers liked the ability to tag chats, the option to alter responses, and the multiple inboxes for team collaboration. Ability to tag chats, option to alter responses, multiple inboxes for team collaboration.
🤔

Average - rated users

Customers liked the ability to tag chats but disliked the lack of chat history for users. Ability to tag chats.Lack of chat history for users.
👎

Low - rated users

Customers were disappointed with the Freddy chatbot, the lack of tech support, and the service not functioning as expected in live mode. Robust features, cutting edge technologies.Disappointing Freddy chatbot, lack of tech support, service not functioning as expected in live mode.