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Efficient
Automates forwarding of tickets to external systems
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Customizable
Allows for flexible rules and conditions for forwarding tickets
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Integrations
Seamlessly integrates with popular external systems like JIRA and Trello
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Limited Functionality
Only focuses on forwarding tickets, lacks other features like automation or reporting
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Pricing
Pricing can be expensive for smaller teams or businesses
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Learning Curve
May require some technical knowledge to set up and configure
- Could add more features like automation or reporting to become a more comprehensive solution
- Could focus on specific industries or use cases to differentiate from competitors
- Could partner with other SaaS companies to offer bundled solutions
- Competitors offering similar solutions could take market share
- Customer needs and preferences could shift away from ticket forwarding as a priority
- Changes to external systems or APIs could impact the functionality of Forwarder for Zendesk
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Review Distribution
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👍
High - rated users
Customers love the ability to customize forwarding rules based on various perspectives, including tickets and their priorities. They appreciate the user-friendly help desk software that improves customer satisfaction and conversation rates.
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🤔
Average - rated users
Customers have mixed feelings about Forwarder for Zendesk. They appreciate the software's ability to improve customer support experience, but find it expensive and lacking in analytics capabilities. Some customers also report poor technical support.
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👎
Low - rated users
Customers are dissatisfied with Forwarder for Zendesk. They report issues with the software's functionality and poor technical support. Some customers also find the software expensive and difficult to use.
Forwarder for Zendesk Plan
