Formilla Live Chat
4.4
1
Formilla.com provides customer messaging software for sales, marketing, and support. The platform includes Live Chat, Email, and In-app messaging tools and is used by over 12,000 companies worldwide for lead generation, marketing automation, and customer support.
Strengths
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Easy to use
Intuitive interface and simple setup process
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Real-time communication
Instant messaging and live chat capabilities
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Customizable
Ability to customize chat widget and messages
Weaknesses
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Limited integrations
Few integrations with other software and platforms
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Basic reporting
Limited reporting and analytics features
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No mobile app
No dedicated mobile app for agents or administrators
Opportunities
- Opportunity to improve customer satisfaction and loyalty through real-time communication
- Potential to add more integrations with popular software and platforms
- Opportunity to develop a dedicated mobile app for agents and administrators
Threats
- Competition from other live chat software providers
- Shifts in customer preferences towards other communication channels
- Potential security breaches or data privacy issues
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Formilla Live Chat Plan
Formilla Live Chat offers a range of plans starting at $11.99/month with features such as chatbots, integrations, and customization options.
PREMIUM
29
Discount for annual / 2 year plans
Includes 2 Chat Agents
Unlimited Live Chats
A.I. Chat Bots Compatible (add-on)
Desktop & Mobile Apps
3rd Party Integrations
Canned Messages
Banned Visitors
GROWTH
69
Discount for annual / 2 year plans
Includes 2 Chat Agents
Unlimited Live Chats
A.I. Chat Bots Compatible (add-on)
Desktop & Mobile Apps
3rd Party Integrations
Canned Messages
Banned Visitors
Real-time Visitor Monitoring
File Sharing
Install on Multiple Websites
Formilla Branding Removal
Unlimited In-App Messages
Unlimited Email Messages
Team Training
PROFESSIONAL
49
Discount for annual / 2 year plans
Includes 2 Chat Agents
Unlimited Live Chats
A.I. Chat Bots Compatible (add-on)
Desktop & Mobile Apps
3rd Party Integrations
Canned Messages
Banned Visitors
Real-time Visitor Monitoring
File Sharing
Install on Multiple Websites
Formilla Branding Removal
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
