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Mobile App
Allows for easy access and management on-the-go
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Scheduling
Efficiently schedules and dispatches technicians
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Integration
Integrates with QuickBooks and other accounting software
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Pricing
Can be expensive for small businesses
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Learning Curve
May take time to learn and fully utilize all features
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Limited Features
May not have all the features needed for certain industries
- Can expand to other industries beyond HVAC and plumbing
- Can offer more customization options for businesses
- Can increase marketing efforts to reach more potential customers
- Facing competition from other field service management software providers
- May be impacted by economic downturns and reduced demand for services
- May need to adapt to new technologies and industry trends
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Review Distribution
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👍
High - rated users
FieldEdge is very easy to learn and user friendly. It has more intricate features & applications that you can utilize for your specific needs. Quickbooks integration helps keep outstanding invoices to a minimum. FieldEdge provides a live chat feature and reps are very friendly and knowledgeable. Each user can customize their settings to maximize the ease of use. Assign priority flags to calls to give quick at-a-glance visual markers. The Do Not Service feature is another great tool that has allowed us to prevent accidental scheduling on accounts that we do not wish to service.There have been a few instances over the past year with the software being down, but at least 2 of those times it was a Microsoft issue, not specifically FieldEdge. There are times that FieldEdge runs slowly, but for the most part, it is a stable platform. We have had a couple issues with licensing error messages when trying to add additional users on our account, but they were quickly resolved and corrected with a call in to the team.
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🤔
Average - rated users
The system is relatively simple to use and the support staff is almost always fantastic to work with. Grace, my CSM is practically a member of our team and goes way above and beyond to help us with anything we need.Reporting leaves a lot to be desired, and overall, the system needs polishing along with a heavier, more focused approach to developing from the end user's needs. I feel like they'd gain 10x the insight into how to measurably improve the product if they spent some time with a company who uses it regularly.
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FieldEdge Plan
