EvaluAgent | Workflos AppStore

EvaluAgent

4.6

132

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EvaluAgent is a QA and Performance Improvement platform used by Contact Centres to increase coverage, unlock actionable insight and coach agents towards better conversations with customers. It replaces spreadsheets or an incumbent tool and includes features such as 2-minute integrations with 50 helpdesks, call recording and CRM platforms, QA Workflow Automation, Hierarchical reporting, root-cause analysis and automated insights, a dedicated One-to-Ones app, optional Speech and Text Analytics, Integrated customer surveys and eLearning. Many teams have seen significant improvements in productivity, audit time, compliance-related line items, average handle time, CSAT, First Contact Resolution, Retention and Cross-Sells.

Website

https://www.evaluagent.com/

Developer

EvaluAgent

HQ Location

Newcastle upon Tyne, England

Year Founded

2012

Number of Employees

Twitter

@evaluagent

Strengths

Ease of use

Intuitive interface and simple navigation
Customization

Flexible configuration options to meet specific business needs
Real-time analytics

Instant access to performance data for quick decision-making

Weaknesses

Limited integrations

May not integrate with all necessary systems
Pricing

May be expensive for small businesses
Training

May require additional training for full utilization

Opportunities

Opportunity to expand into new markets or industries
Potential to add new features or functionality to stay competitive
Opportunity to form partnerships with complementary software providers

Threats

Increased competition from similar software providers
Decreased demand due to economic factors
Changes in regulations or compliance requirements may impact software usage

Ask anything of EvaluAgent with Workflos AI Assistant

https://www.evaluagent.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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High - rated users

- it's visual: you can see at a glance what are your teams'/team members' strengths and were you need to focus the coaching - it takes the time consuming reporting part away, so you can actually focus more time on the coaching - it's interactive, and intuitive to use - features and changes requests are taken into consideration and implemented - their support team is amazing!.Because I really have to pick one... I'd say the initial set up is not as straight forward as the day to day use (if you get the initial structure wrong you can easily get stuck).