ECTS is a cloud-based complaint management solution that allows customers to submit issues and complaints electronically via external web portals. It helps businesses automate and manage their complaint workflow process by notifying appropriate staff members, assigning follow-up tasks, performing collaborative investigations, and tracking progress until complaints are resolved. The software provides customizable settings to configure workflow processes and alter user actions at different stages of a complaint. Users are provided with a central dashboard and calendar to prioritize and keep track of active complaints. ECTS also enables users to upload, view, download, and categorize documents.