Collecta is a Customer Feedback solution that helps brands capture customer sentiments and improve overall loyalty index and customer satisfaction. It offers multi-channel ready-to-go templates of survey, feedback, polls, and product/service review to capture VoC real-time. It also allows customizing questions as per customer journey or segments and provides rewards for sharing feedback. The platform provides real-time analytics and text analysis to gain actionable customer insights through a detailed report and a real-time dashboard.