Dynamic Contact Center Manager empowers multi-site contact center operations teams to rapidly & safely respond to challenges like inbound call spikes, emergency closures, etc. Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer Experience Contact center operations face dynamic challenges such as inbound call spikes, emergency closures, and unplanned incidents. Pointel Dynamic Contact Center Manager (DCCM) empowers contact center operations teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet Service Level Agreement (SLA) objectives and optimize the customer experience. Enable your contact center to be more agile and adaptive Empower Contact Center Operations to Achieve SLA Objectives Dynamic Contact Center Manager (DCCM) solves the problem of long cycle time by providing contact center operations with secure and easy access to critical contact center parameters. User-friendly tags/aliases for cryptic parameter names ensure that the operations team can quickly and accurately identify the correct parameters to change and achieve the target SLA objectives. Achieve User Accountability and Quick Problem Analysis Achieve Operational Flexibility with Security