Review Distribution

• 👍

  High - rated users

  This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!.There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.

• 🤔

  Average - rated users

  They have a robust platform with many of the most widely used and needed features. They have the best active user license structure compared to the competition. The user screens are easy to create and customize. Courses are easy to build and assign to learning plans. Overall the backend of the system is one of the most straightforward and user-friendly. It is also effortless to set up and create a fully functional system/site within a few hours.The design and engineering teams do not look at all the most common use cases when putting together new features. They tend to roll out a feature that either has bugs or only half the functionality it needs. It is very hard to influence the product design and they do not listen to their customers on product needs and use cases.

• 👎

  Low - rated users

  Some of the workflows are intuitive. Supports a lot of file formats.Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.

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