Dialpad Ai Contact Center
4.2
145
Dialpad's Contact Center provides real-time coaching and native integrations to help desks and ticketing systems, allowing agents to deliver personalized support at scale.
Strengths
-
AI-powered
Uses AI to improve customer experience and agent productivity
-
Omnichannel support
Supports multiple channels for customer communication
-
Scalable
Can easily scale up or down based on business needs
Weaknesses
-
Limited integrations
May not integrate with all necessary business tools
-
Relatively new
May not have as established of a track record as competitors
-
Pricing
Pricing may be higher than some competitors
Opportunities
- Contact center market is growing, providing opportunity for growth
- May expand integrations with more business tools
- May expand to more international markets
Threats
- May face competition from established players in the market
- Economic downturn may lead to decreased demand for contact center services
- Regulatory changes may impact the industry and the product's ability to operate
Ask anything of Dialpad Ai Contact Center with Workflos AI Assistant
http://Dialpad.com
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Media
Dialpad Ai Contact Center Plan
Dialpad Ai Contact Center offers a per-user, per-month pricing model with three versions, starting at $75/user/month, with additional features at higher tiers.
Business
15
1 Organizer Month
NA
$20 USD if billed monthly
Zero pins plus larger meeting sizes.
5 hour conference durations
100 participants max
Custom Hold Music
Auto-dial out to participants
Most Popular
Free Trial
0 Custom Custom
NA
Everything in Pro plus:
Custom business rules
99.9% Uptime SLA
24/7 Phone Support
Dashboards & reporting
Free
Free Trial
1 Organizer Month
NA
Free unlimited video conferencing.
45 min conference durations
Screen sharing
Unlimited call recordings
10 participants max
Standard
15
1 User Month
NA
$20 USD if billed monthly
1 License Minimum
Unlimited calling2
Unlimited SMS & MMS1
Call controls (Transfer, Hold, Mute)
Custom Voicemail Greeting
Voicemail Transcription
G Suite & Office 365 Integrations
Pro
95
1 User Month
NA
A phone system built for sales with real-time coaching & CRM integrations.
Unlimited SMS & MMS1
CRM integrations
Voicemail drop
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
