Dialpad | Workflos AppStore

Dialpad

4.3

2,188

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Dialpad is a cloud-based call center solution that provides real-time customer insights for growing businesses. It offers features such as real-time call transcription, live customer sentiment, and live agent coaching. It also integrates with various platforms such as Zendesk, Salesforce, and Slack. Dialpad Contact Center is priced per user per month and includes free calls to the US and Canada, unlimited inbound minutes, and unlimited texting.

Website

https://www.dialpad.com/

Developer

Dialpad

Suitable for enterprise

Startups、SMEs、Agencies、Enterprises

Strengths

Integrations

Seamless integration with G Suite, Office 365, Salesforce, and more
AI-powered features

Transcription, real-time coaching, and sentiment analysis
Mobile app

Easy access to calls, messages, and meetings on-the-go

Weaknesses

Limited international calling

Not available in all countries and may have additional fees
No video conferencing

Only supports audio calls and screen sharing
Limited customization options

Limited ability to customize call flows and settings

Opportunities

Increased need for cloud-based communication tools
Opportunity to expand into new countries and regions
Opportunity to integrate with more popular business apps

Threats

Competition from established players like Zoom, Microsoft Teams, and Google Meet
Increased scrutiny on data privacy and security
Decreased demand for communication tools due to economic uncertainty

Ask anything of Dialpad with Workflos AI Assistant

https://www.dialpad.com/

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