DialedIn CCaaS
4.7
146
DialedIn CCaaS is a cloud-based call center solution that offers outbound, inbound, and blended call center functionality with customer service and support built-in. It includes auto, predictive, preview, and progressive dialing capabilities, as well as automatic call distribution to ensure calls are routed properly. The system also includes security settings for campaign tracking and digital call cataloging for at least 90 days.
Strengths
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Omnichannel support
Supports multiple communication channels for customer interactions
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Real-time analytics
Provides real-time insights into customer interactions and agent performance
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Scalability
Can easily scale up or down based on business needs
Weaknesses
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Limited integrations
Integrations with other software may be limited
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Complex pricing
Pricing structure may be complex and difficult to understand
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Limited customization
Customization options may be limited
Opportunities
- Can expand integrations with other software to increase functionality
- Can add artificial intelligence capabilities to improve customer interactions
- Can expand to new markets to increase customer base
Threats
- Competition from other CCaaS providers
- Economic downturn may lead to decreased demand for CCaaS services
- Security concerns may lead to decreased trust in CCaaS providers
Ask anything of DialedIn CCaaS with Workflos AI Assistant
http://www.chasedatacorp.com/hosted-predictive-dialer-software
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DialedIn CCaaS Plan
DialedIn CCaaS offers a flexible pricing model with three versions, starting at $99 per user per month, with additional features available at higher tiers.
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