Delighted
4.7
96
Delighted is a SaaS platform that allows businesses to collect and analyze customer feedback in real-time. It is trusted by many well-known brands and can help organizations improve customer experiences and reduce churn.
Strengths
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Ease of use
Simple and intuitive interface
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Customizable surveys
Ability to create surveys tailored to specific needs
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Real-time feedback
Instant feedback from customers
Weaknesses
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Limited integrations
Few integrations with other software
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Limited reporting
Limited options for data analysis and reporting
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Limited survey types
Limited options for survey types
Opportunities
- Opportunity to integrate with more software
- Opportunity to offer more survey types
- Opportunity to offer more data analysis and reporting options
Threats
- Competition from other survey software providers
- Changes in customer preferences for survey methods
- Changes in data privacy regulations that could impact the use of customer feedback
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Review Distribution
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👍
High - rated users
Price, simplicity, and features. Matches similar solutions at a fraction of the cost. Easy setup and integration testing during trial.None mentioned.
-
🤔
Average - rated users
Easy-to-use UI and simplified reporting.Wishes for more advanced reporting and analytics features.
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👎
Low - rated users
Easy-to-use UI and simplified reporting.Wishes for more advanced reporting and analytics features.
Media
Delighted Plan
Delighted offers three pricing plans starting at $49/month, with additional features such as NPS surveys and custom branding available at higher tiers.
Free
0
Billed Yearly
Use one platform: Email, Web, Link, SDK
Survey 1000 people/month
1 Project: Get feedback on 1 touchpoint with 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
3 Users
Configure 5 Trends filters to segment feedback
4 pre-built feedback reports: Dashboard, Over time, Snapshot, Metrics
Set 3 Alerts to send feedback to your team
Self-serve support with 24/7 ticketing
Access 29 free integrations: Slack, Shopify, Zendesk
37 languages for localization
Autopilot schedules delivery of email surveys
Premium
224
Billed Yearly
Use all delivery platforms: Email, Web, Link, SDK, SMS, 3 Kiosks
Survey 10,000 people / month
5 Projects: Get feedback on 5 touchpoints with any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
10 Users
Configure 20 Trends filters to segment feedback
AI suggested filters powered by Smart Trends
7 pre-built feedback reports: Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
Set 10 Alerts to send feedback to your team
Self-serve support with 24/7 ticketing
Live chat with support team
Access 29 free integrations: Slack, Shopify, Zendesk
5 premium integrations: Salesforce, Segment, HubSpot
37 languages for localization
Autopilot schedules delivery of email surveys
Autopilot schedules delivery of SMS surveys
Customize 10 Additional Questions within your survey
Testimonials collects and publishes feedback directly to your site
Premium Plus
449
Billed Yearly
Use all delivery platforms: Email, Web, Link, SDK, SMS, 5 Kiosks
7 Projects: Get feedback on 7 touchpoints with any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS
Monthly survey send limit of 20,000
Invite 20 team members
Role-based user access
Send email surveys from your domain
Configure 40 Trends filters to segment feedback
AI suggested filters powered by Smart Trends
7 pre-built feedback reports: Dashboard, Over time, Snapshot, Metrics, Additional Questions, Pivot table, Benchmarks
Set 20 Alerts to send feedback to your team
Prioritized support from your dedicated Customer Concierge for all concerns or requests
Access to quarterly strategy sessions to audit and grow your CX program
Data migration from other feedback platforms
Access 29 free integrations: Slack, Shopify, Zendesk
5 premium integrations: Salesforce, Segment, HubSpot
37 languages for localization
Custom survey translation (does not include Additional Question translation)
Autopilot schedules delivery of email surveys
Autopilot schedules delivery of SMS surveys
Customize 10 Additional Questions within your survey
Testimonials collects and publishes feedback directly to your site
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
