Review Distribution

• 👍

  High - rated users

  Daxko is the gold standard of CRM tools. Every option is configured to where you expect it to be. Our IT Dept has integrated into our systems and I am working with vendors to use it with external software.The Mass amount of options and features it is easy to get lost discovering new reports and new ways of doing the same thing.

• 🤔

  Average - rated users

  There is a pretty in depth help website, customer service is responsive, and the concierge support services are overall very beneficial to learning the system.Overall, I find Daxko to be a cumbersome software to learn and onboard new members on our team with, moreover, it is an inflexible system for tagging, organizing, and pulling member data. The software itself does not hold data so it is difficult to look back on metrics a year (or sometimes) a few months later. We have to buy additional software systems to do what Daxko cannot do- which adds to cost. The years long contract agreements, means you have to get used to (and build systems around) something that is just not working well (or pay out the contract- not feasible for a nonprofit) To get in depth customer support, you have to pay for concierge package with their team (who are very nice and kind people). Nevertheless, we wanted to delete a large batch of inactive club members out of our system, and there was no easy way to do that, we reached out costumer support and they sent us a price estimate of hundreds of dollars. Unless you have a team committed to never turning over, learning the system in and out, and making airtight systems around it- it would not be my first choice.

• 👎

  Low - rated users

  Daxko is easy to train on. User friendly.Different password for each Daxko software used.

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