DaVinci is a flexible contact center platform that provides integration solutions for cloud, premise, and hybrid contact centers. It allows contact centers to choose different applications for communication channels and consolidates them for a seamless agent experience. DaVinci Agent provides advanced telephony features like screen pop, call activity creation, call notes, and advanced reporting. It is powered by AMC Technology, a global leader in contact center and CRM integration with a vision for improving the customer experience through increased agent efficiency and personalization capabilities.