CSAT.AI | Workflos AppStore

CSAT.AI

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CSAT.AI is a real-time solution that provides 100% Quality Assurance monitoring to prevent bad customer service. It trains agents and allows them to see an estimation of their CSAT score in real-time, enabling them to correct course prior to concluding an engagement. It also provides in-the-moment customer sentiment analysis for self-coaching.

Website

https://www.csat.ai/pricing/

Developer

Navedas

Strengths

Real-time feedback

Provides real-time feedback to improve customer satisfaction
Automated surveys

Automates the process of sending surveys to customers
Customizable reports

Allows for customizable reports to track customer satisfaction metrics

Weaknesses

Limited integrations

Limited integrations with other software and platforms
Limited language support

Limited language support for surveys and feedback
Limited features

Limited features compared to other customer feedback software

Opportunities

Opportunity to expand integrations with other software and platforms
Opportunity to expand language support for surveys and feedback
Opportunity to add new features to stay competitive in the market

Threats

Competition from other customer feedback software providers
Potential impact of economic downturn on customer satisfaction and feedback
Impact of data privacy regulations on collecting and storing customer feedback data

Ask anything of CSAT.AI with Workflos AI Assistant

https://www.csat.ai/pricing/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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