CRMNinjas
4.9
1
CRMNinjas is a team of Salesforce experts who specialize in gaming, hospitality, healthcare, and B2B technology. They offer CLOUDADMIN® services to help customers transition to Salesforce, optimize workflows, maintain data integrity, and provide end-user training programs. Their goal is to help businesses cut expenses, save time, and capitalize on best practices.
Strengths
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Customizable
Allows for tailored solutions to fit specific business needs
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User-friendly
Easy to navigate and use, even for non-technical users
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Affordable
Competitive pricing compared to other CRM software
Weaknesses
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Limited integrations
Does not integrate with as many third-party apps as some competitors
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Basic reporting
Reporting features are not as advanced as some other CRM software
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Limited automation
Automation features are not as robust as some other CRM software
Opportunities
- Could increase market share by adding more integrations with popular third-party apps
- Could attract more customers by improving reporting features
- Could attract more customers by improving automation features
Threats
- Competitors with more advanced features and integrations could take market share
- A recession or economic downturn could lead to decreased demand for CRM software
- A security breach could damage the reputation of the company and lead to decreased demand for the software
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Review Distribution
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👍
High - rated users
Customers in the high-rated segment praise CRMNinjas for their expertise and tailored solutions. They appreciate the team's ability to pivot quickly and work with other SaaS providers. The implementation process is described as long and detailed, but CRMNinjas has made it easier to manage for teams with little Salesforce experience.
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🤔
Average - rated users
No mid-rated segment information provided
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👎
Low - rated users
Customers in the low-rated segment had some issues with understanding the scope of work and timing of deliverables at the beginning of the project. However, they acknowledge that this was likely due to muddled direction from their own team and not a result of any shortcomings from CRMNinjas. They suggest that more hands-on approach and detailed documentation would have been helpful during those times.
CRMNinjas Plan
CRMNinjas offers a tiered pricing model with three versions, starting at $29/month, each with increasing features and capabilities.
CLOUDADMIN® | Essentials
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15 CLOUDADMIN® | Essentials Per Month
▸ 20 hours/month
▸ Up to 15 Salesforce users
Complete platform management
All standard & custom objects
All declarative automations
Quarterly releases
Data backups
Critical updates and security management
On-demand Training
Data Quality (Import / Edits / Exports)
Reporting & Dashboards
Selected 3rd party applications
CLOUDADMIN® | PRO
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50 CLOUDADMIN | PRO Per Month
▸ 32 hours/month
▸ Up to 50 Salesforce users
Complete platform management
All standard & custom objects
All declarative automations
Quarterly releases
Data backups
Critical updates and security management
On-demand Training
Data Quality (Import / Edits / Exports)
Reporting & Dashboards
Selected 3rd party applications
CLOUDADMIN® | ENTERPRISE
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100 CLOUDADMIN | ENTERPRISE Per Month
▸ 40 hours/month
▸ Up to 100 Salesforce users
Complete platform management
All standard & custom objects
All declarative automations
Quarterly releases
Data backups
Critical updates and security management
On-demand Training
Data Quality (Import / Edits / Exports)
Reporting & Dashboards
Selected 3rd party applications
CLOUDADMIN® | ENTERPRISE+
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200 CLOUDADMIN | ENTERPRISE+ Per Month
▸ 80 hours/month
▸ 100 + Salesforce users
Complete platform management
All standard & custom objects
All declarative automations
Quarterly releases
Data backups
Critical updates and security management
On-demand Training
Data Quality (Import / Edits / Exports)
Reporting & Dashboards
Selected 3rd party applications
CUSTOM SOLUTIONS
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CUSTOM SOLUTIONS
3rd Party APP Implementations
Additional Training Options
Business Process Consulting
Custom Development
Systems Integrations
Digital Transformation Consulting
Apex development
EZ-START IMPLEMENTATION BASIC
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With One-Time Purchase
OUR EZ-START IMPLEMENTATION PLANS ARE DESIGNED TO SAVE YOU MONEY AND GET YOU UP AND RUNNING QUICKLY. GO-LIVE TARGET 2 WEEKS (NOT TO EXCEED 32 HOURS)
Basic Setup of Salesforce Platform
1 Home Page, Custom Branding, Domain config
Security, access controls, permissions
Set up Users, 2 profiles, 4 level role hierarchy
Scrub & Import Accounts & Contacts (up to 5k Records)
Configure Duplication Prevention (Accounts/Contacts/ Leads
Set Up 1 Sales Tracking Process
Set up 1 Lead Process & Conversion process
Deliver 2 Sales Tracking Reports
Deliver 1 User Adoption Report
Basic email integration (GSuite or O365)
Includes 2 hours Salesforce Success User Training
EZ-START IMPLEMENTATION ADVANCED
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With One-Time Purchase
OUR EZ-START IMPLEMENTATION PLANS ARE DESIGNED TO SAVE YOU MONEY AND GET YOU UP AND RUNNING QUICKLY. GO-LIVE TARGET 4 WEEKS (NOT TO EXCEED 60 HOURS)
Includes EZ-Start Basic
Import Leads (up to 5k Records)
Includes 1 custom object configuration (~30 fields)
1 Record Type per standard object
2 Custom List views per standard object
Configure Complete Sales Path incl. Guidance for success
Configure 1 PriceBook & up to 10 Products
Configure Sales Quoting (2 Quotes)
Configure Activity Tracking
Deliver additional 2 Sales Reports
Deliver 1 Sales Dashboard
Includes 2 process automations (flow)
Up to 5 validation rules, email alerts)
Additional 4 hours Salesforce Success User Training
EZ-START IMPLEMENTATION ENTERPRISE
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With One-Time Purchase
OUR EZ-START IMPLEMENTATION PLANS ARE DESIGNED TO SAVE YOU MONEY AND GET YOU UP AND RUNNING QUICKLY. GO-LIVE TARGET 6-8 WEEKS (NOT TO EXCEED 80 HOURS)
Includes EZ-Start Basic & Advanced
Import standard and custom records (50k Records)
Implement Person Accounts (if needed)
Configure 1 additional Sales Process
Additional Sales Quotes (4 Quotes)
Up to 6 Process Automations
Up to 10 validation rules, email alerts
Mobile App Configuration
Configure 1 Sales Approvals Process
Deliver 8 Custom Reports
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
