CrashPlan
4.3
639

Not Claimed

CrashPlan® offers secure and scalable endpoint data backup with automatic backup and customizable file version retention. It can be used for ransomware recovery, breaches, migrations, and legal holds.
Developer
CrashPlan Group LLC.
Strengths
  • Automated backups

    CrashPlan automatically backs up data, ensuring no data loss.

  • Unlimited storage

    CrashPlan offers unlimited storage for backups.

  • Multiple device support

    CrashPlan can be used on multiple devices, including desktops, laptops, and mobile devices.

Weaknesses
  • Slow backup speeds

    CrashPlan can have slow backup speeds, especially for large files.

  • Limited customer support

    CrashPlan has limited customer support options.

  • No file sharing

    CrashPlan does not offer file sharing capabilities.

Opportunities
  • CrashPlan can expand into new markets to increase its customer base.
  • CrashPlan can integrate with other software to provide additional features and capabilities.
  • CrashPlan can offer more backup options, such as incremental backups, to attract more customers.
Threats
  • CrashPlan faces competition from other backup software providers.
  • Data security concerns can deter customers from using CrashPlan.
  • Changes in technology can make CrashPlan's software obsolete or less desirable.

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Review Distribution

  • 👍
    High - rated users

    The software is easy to maintain, do backups, and encrypt data. GUI interface is simple to use and makes restores much less painful. Support can be helpful via e-mail.Cost of the software seems to creep up every year, and recently have switched to a per-device cost which makes indivudal backups more expensive. Headless support is almost non-existant and a pain to set up. QNAP NAS requires a community written docker container to be able to manage as a cloud backup. Phone support is painfully slow to answer questions and immediately requests RDP.

  • 🤔
    Average - rated users

    No information available.

  • 👎
    Low - rated users

    Until recently, Crashplan for Small Business was very reliable.Crashplan for Small Business recently implemented a change which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that directory and Code42 just randomly excluded it from backup, even though it was in the USER directory, and deleted ALL PREVIOUS BACKUPS without permission. Apparently they sent this information out in a “newsletter” to their business clients in Mid April, and implemented the change on May 1. We had a file corruption of our database on May 18, and we were unable to recover from our online backup with Crashplan. The company made this change to a live system, had no backout plan and no recovery path for the data they deleted without our knowledge or permission. We lost 10 years of data. Absolutely devastating. The customer trust has been breached, but their attorneys claim that we didn’t have a “contract”. This is unbelievable on so many level, and my guess is that most business clients do not realize that this is happening or that their data is missing until they go to recovery and find it gone.

Media

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CrashPlan Plan

CrashPlan offers unlimited cloud backup for individuals and businesses starting at $10/month, with additional features available in higher-priced plans.
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