Conversocial is a cloud-based social customer service solution capable of enabling customer engagement across social messaging channels such as Messenger, Facebook, Twitter, WhatsApp, Instagram, WeChat, YouTube and more with security and control. It is suitable for a range of industries, including travel, hospitality, retail, banking, telecommunications, utilities and healthcare. Conversocial provides an Auto Conversation Distribution (ACD) system, which delivers customer service by distributing conversations among agents. It offers a real-time reporting and tracking module, which provides insights related to customer feedback and team performance. The software also provides prioritization and a unified inbox for the sorting and filtering of social media data. ...