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Multi-channel communication
Allows communication through various channels like voice, email, chat, and social media
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Real-time monitoring
Provides real-time monitoring of agents and their performance
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Customizable reports
Offers customizable reports for better analysis and decision-making
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Limited integrations
Integrations with other software are limited
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Complex setup
Setup and configuration can be complex and time-consuming
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Expensive pricing
Pricing can be expensive for small businesses
- Increasing demand for customer service software presents growth opportunities
- Opportunities to expand into new markets and industries
- Opportunities to integrate with more software to enhance functionality
- Competition from established players in the market
- Economic downturns can lead to decreased demand for customer service software
- Rapidly changing technology can make the software obsolete quickly
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Review Distribution
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👍
High - rated users
Customers love Contaque for its multiple features like predictive dialing, ACD, IVR, call recordings, etc. It is considered the best contact center solution for small and medium-based businesses.
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🤔
Average - rated users
Customers have mixed feelings about Contaque's integration with 3rd party tools like CRM. They feel that high-level customization features need improvement.
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👎
Low - rated users
Customers are not satisfied with Contaque's performance in terms of solving their problems. They feel that the contact center solution needs improvement in order to run their business smoothly.
Contaque Plan
