Contact Center Wallboards
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NovelVox Contact Center Wallboards is a SaaS tool that helps monitor and motivate contact center agents in real-time by displaying KPIs and relevant data. It enables supervisors to control performance and take immediate actions on data breach. The tool provides a gamified wallboard that displays individual agent status, seat plan, and other metrics that improve FCR and reduce AHT. The data can be filtered and selected in line with business needs, making it useful for analysis and laying down policies.
Strengths
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Real-time data visualization
Ability to display real-time data in an easy-to-understand visual format
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Improved agent performance
Enables managers to monitor and track agent performance, leading to improved productivity and customer satisfaction
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Customizable dashboards
Allows users to create customized dashboards to display the most relevant data for their specific needs
Weaknesses
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Limited data sources
May only be able to display data from certain sources, limiting its usefulness for some organizations
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Requires integration
May require integration with other software systems, adding complexity and cost to implementation
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May not be suitable for all industries
May not be suitable for industries with unique data requirements or those with strict data privacy regulations
Opportunities
- Increasing demand for real-time data visualization in industries such as finance, healthcare, and transportation
- Potential to integrate with AI and machine learning technologies to provide more advanced insights and predictions
- Opportunity to expand into new industries and markets that could benefit from real-time data visualization
Threats
- Competition from other software providers offering similar real-time data visualization solutions
- Increasing concerns around data privacy and security could limit adoption in some industries
- Economic downturns could lead to decreased demand for software solutions, including contact center wallboards
Ask anything of Contact Center Wallboards with Workflos AI Assistant
https://www.novelvox.com/
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Contact Center Wallboards Plan
Contact Center Wallboards offers a tiered pricing strategy with three versions ranging from $49 to $149 per month, with increasing features.
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