Contact Center by Evolve IP
4.8
5
Evolve IP offers a fully-featured omnichannel contact center with features such as calls, text/SMS, email, webchat, and workforce management. They have been noted in five consecutive Gartner Magic Quadrants. Their unique feature is integrating agents directly into Teams, allowing them to collaborate instantly with other employees and access business applications like SAP/Concur and ADP in the same interface.
Strengths
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Omnichannel Support
Supports multiple channels of communication
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Scalability
Can easily scale up or down as per business needs
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Analytics
Provides detailed analytics and reporting
Weaknesses
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Pricing
Pricing may be higher compared to competitors
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Integration
May require additional integration efforts with existing systems
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Customization
Limited customization options
Opportunities
- Opportunity to integrate AI for better customer experience
- Opportunity to expand into new markets
- Opportunity to form partnerships with other SaaS providers
Threats
- Intense competition from other contact center SaaS providers
- Changing regulations and compliance requirements
- Security threats and data breaches
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http://www.evolveip.net
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Contact Center by Evolve IP Plan
Contact Center by Evolve IP offers a flexible pricing model with three versions starting at $69.99 per user per month.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
