connexease
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Connexease offers solutions for customer care and call centers using conversational channels like WhatsApp Business, FB Messenger, and Instagram to improve the customer care experience.
Strengths
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Intuitive UI
Easy to use interface for non-technical users
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Customizable workflows
Ability to tailor workflows to specific business needs
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Real-time collaboration
Multiple users can work on the same document simultaneously
Weaknesses
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Limited integrations
Not compatible with many third-party apps
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No mobile app
No mobile version available for on-the-go access
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Limited reporting
Limited options for generating reports and analytics
Opportunities
- Opportunity to integrate with more third-party apps
- Opportunity to create a mobile version for increased accessibility
- Opportunity to provide more detailed analytics and reporting
Threats
- Threat of losing market share to similar products
- Threat of data breaches and loss of customer trust
- Threat of decreased demand due to economic factors
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connexease Plan
Connexease offers a tiered pricing strategy with three versions, starting at $29/month, with increasing features and capabilities.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
