ConnectWise PSA | Workflos AppStore

ConnectWise PSA

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ConnectWise PSA is a business management platform designed for companies that sell, service, and support technology. It fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics to streamline a company's operations. It is the hub of the ConnectWise suite of products and has been the premier business management platform for technology companies for more than 15 years.

Website

http://lp.connectwise.com/sem/demo/profit/int/billing-cash-flow/

Strengths

Automation

Automates business processes and workflows
Integration

Integrates with other ConnectWise products and third-party applications
Customization

Highly customizable to fit specific business needs

Weaknesses

Complexity

Can be difficult to learn and use for new users
Cost

Can be expensive for small businesses
Limited Reporting

Reporting capabilities are limited compared to other PSA tools

Opportunities

Growing market for PSA tools presents opportunity for ConnectWise
Opportunity to expand into new markets and industries
Opportunity to add new features and functionality to stay competitive

Threats

Competition from other PSA tools in the market
Economic downturn could lead to decreased demand for PSA tools
Security breaches or data loss could damage ConnectWise's reputation

Ask anything of ConnectWise PSA with Workflos AI Assistant

http://lp.connectwise.com/sem/demo/profit/int/billing-cash-flow/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

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High - rated users

ConnectWise Manage has enough features to essentially run your entire business out of! Abundant resources to learn the tool exist including certification learning courses.Interface has been ignored for a long time - its universally uglier than ALL of its competitors. Some more advanced features really require some 'higher' learning to understand and best implement.
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Average - rated users

Nice easy set-up, very easy to get used to using. Can be utilized in different ways for different types of businesses and support. Also ideal for different sizes of business, small or large.Updates to the application aren't always good. The application also seems to get slower and slower with each update. Their support has not been very responsive to us so keep that in mind.
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Low - rated users

ConnectWise Manage has a wide birth of functionality. It has 80% of what an MSP needs to manage its service offering.The company itself was my biggest issue. The sales team had no sense of ethics and resorted to lying in order to make a sale. The product itself has innumerable flaws. The one thing we could not get past was our struggle to regain the efficiency we had prior to using ConnectWise Manage. We took an 30% efficiency hit using ConnectWise Manage.