Review Distribution

• 👍

  High - rated users

  The feature set has been astounding from day one. With the big rebrand and integration with ConnectWise Manage the duo are now all that much better, complementing each others previous, non-focused features.Truly forward progress was the main issue. During the time we actively used LabTech/Automate was during the transition years of the name and aesthetic. Things are definitely driving into the right, unified direction for all of their tools and that is exciting to see! Learning the tool, like most ConnectWise products, can be daunting but there are lots of resources to pull from and well worth the investment. Again, I suspect due to the years of bringing the tools together, Automate seemed to somewhat stall/lag on added features for awhile. They certainly had the most initially so it wasn't a drastic fall-behind, but new tools were taking the slow moving to catch up and the market is certainly competitive again.

• 🤔

  Average - rated users

  The product is full of many Automation features such as monitoring and scripting however when manual intervention is needed it does have a lot of extra tools such as command prompt and file explorer etc.It doesn't integrate very well with 3rd party ticketing solutions, many IT providers will likely already have their own helpdesk/service desk platform, but Automate wants you to use it's own built-in ticketing system for alerts. Also the lack of mobile apps is frustating.

• 👎

  Low - rated users

  The software has its pros (connectwise screenconnect is the only good thing). The automation will automatically restart services or auto-approve and apply windows update on a schedule. When it isn't crashing or causing servers to crash that is.It CONSTANTLY crashes. It will cause servers to crash. Only some automation features work. No support is ever avaaible to resolve issues. The ones that do respond don't know their own product.

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