
ConnectWise
3.9
551
ConnectWise is a business management platform designed for technology companies to manage the process of selling, servicing, and supporting technology. It provides an integrated business-process management (BPM), help desk, and customer solution along with reliable analytics and customizable dashboards. Main features include Help Desk, Agreements, Account Management, Sales & Marketing, Procurement, Time Tracking & Billing, Project Management, and Reporting.
Strengths
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Automation
Automates business processes
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Integration
Integrates with other tools and platforms
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Customization
Highly customizable to fit specific business needs
Weaknesses
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Complexity
Can be complex to set up and use
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Cost
Can be expensive for small businesses
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Learning Curve
Has a steep learning curve for new users
Opportunities
- Growing market for IT service management tools
- Opportunity to expand into new markets and industries
- Opportunity to form partnerships with other software vendors
Threats
- Intense competition from other IT service management tools
- Increased focus on cybersecurity and data privacy
- Increased regulation and compliance requirements
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ConnectWise Plan
ConnectWise offers a tiered pricing model with three versions, starting at $19.99 per user per month, with additional features in higher tiers.