ConnectPath CX (formerly Dextr)

4.8

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ConnectPath CX is a contact center as a service (CCaaS) platform powered by Amazon Connect that offers a full-featured agent call control and supervisor interface with a rich library of cloud services at an affordable pay-per-use price. It deploys immediately and costs a fraction of traditional solutions.

Website

https://cloudhesive.com/

Developer

CloudHesive

HQ Location

Fort Lauderdale, Florida

Year Founded

2014

Number of Employees

Twitter

@CloudHesive

Strengths

Intuitive interface

Easy to use and navigate
Customizable workflows

Can be tailored to fit specific business needs
Real-time analytics

Provides up-to-date insights and data

Weaknesses

Limited integrations

May not work with all existing software
Relatively new product

May lack some features or stability compared to more established competitors
Pricing

May be more expensive than some other options

Opportunities

Increased demand for SaaS solutions
Opportunity to expand into new markets or industries
Potential to form partnerships with other software providers

Threats

Competing products may offer similar or better features
Data breaches or other security issues could damage reputation
Decreased demand for SaaS solutions during economic downturns

Ask anything of ConnectPath CX (formerly Dextr) with Workflos AI Assistant

https://cloudhesive.com/

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