Commence CRM is a cloud-based customer relationship management (CRM) solution that helps small and mid-size businesses manage communication with existing and potential customers. It includes modules for marketing automation, lead management, help desk functionality, a customer portal, reporting, and project management. The dashboard provides real-time information on emails, tasks, service tickets, alerts, and new leads. Marketing automation features offer pre-built templates for targeted campaigns with customizable budgets and analysis of response rates and revenue.