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Easy to use
Intuitive interface and simple setup process
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Flexible pricing
Multiple pricing plans to fit different business needs
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Integration options
Seamless integration with popular CRMs and helpdesk software
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Limited features
Some advanced features only available on higher pricing plans
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No video conferencing
Only supports audio calls, no video conferencing option
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No mobile app
No dedicated mobile app, only accessible through web browser
- Increasing demand for cloud-based communication solutions
- Opportunity to expand into new markets and regions
- Potential to add new features and functionality to stay competitive
- Competing with established players in the market
- Potential decrease in demand due to economic factors
- Increased scrutiny on data privacy and security could impact customer trust
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Review Distribution
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👍
High - rated users
I like that I have SMS and phone at my disposal, and it's pretty quick. We do sales where we also have to be on top of our messages - since I have it downloaded on my phone, even if I'm at a grocery shop or something, I can answer. For remote work, that's a huge perk. It has all the tools that I need connected to my CRM. Since I do full sales cycles and cold calling, it is also great to have a function where I can make multiple calls back to back. Keeps it gamified. I also love that it has a very soft design so it is not hard on the eyes and feels modern.I wish my dashboard had better visibility but that might be something for my manager to review.
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🤔
Average - rated users
N/A.The system works properly in most cases, but there are a lot of connection issues.
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👎
Low - rated users
N/A.I have been without a customer support number in my company for 4 days, and I have had close to zero assitance to solve my issue. They are not commited to problem solving, and give standard responses that in the end, does not get the issue resolved. I do not recommend this product.
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CloudTalk Plan
