CloudCall | Workflos AppStore

CloudCall

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CloudCall is a communications software that captures all calls and communications, saves them into the CRM contact records, and helps businesses make more insightful decisions, stay in control of teams working from anywhere, and get more done faster. It captures data from communications, surfaces key insights, and automates key workflows to save time, increase efficiency, and profits. It keeps everything in the CRM and allows teams to work on the go without sacrificing the quality of their work. With advanced integration, CloudCall brings people and technology closer together.

Website

https://www.cloudcall.com/

Strengths

Integration

Seamless integration with CRM systems
Features

Advanced call features such as call recording and analytics
Scalability

Easily scalable to meet growing business needs

Weaknesses

Pricing

Pricing can be expensive for small businesses
Reliability

Occasional call quality issues reported by some users
Training

Requires some training to fully utilize all features

Opportunities

Growing demand for cloud-based communication solutions
Opportunities for partnerships with CRM providers
Potential for expansion into international markets

Threats

Increasing competition from other cloud-based communication providers
Potential for increased regulation of cloud-based communication services
Concerns over data security and privacy

Ask anything of CloudCall with Workflos AI Assistant

https://www.cloudcall.com/

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Review Distribution

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High - rated users

I like the fact that all I had to do was install it once and it continually runs in the background and offers 1 click calling across any medium.I have had a few instances where I had to uninstall and reinstall for updates to be pushed through sucessfully.
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Low - rated users

it integrates with Bullhorn CRM software.Their Tech Support Team is terrible. From the very beginning with the onboarding to every day issues, they are unresponsive. It always takes multiple requests and reminders to get them to work our tickets. We complain to management and they "escalate" our tickets. Then a few days later I have to call again to get them to "double-escalate" the ticket to make anything happen. We always have to explain things multiple times to get it done.