Review Distribution

• 👍

  High - rated users

  The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service.The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

• 🤔

  Average - rated users

  CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions.CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. CivicRec also lacks a robust sports leagues management module.

• 👎

  Low - rated users

  Rec1 never removes features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. Another cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!.Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

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