Cisco SocialMiner
4
47
Social media customer care solution for responding to customers on social media.
Strengths
-
Integrates with Cisco Unified Contact Center Express
Allows for seamless integration with existing Cisco infrastructure
-
Real-time monitoring
Provides real-time monitoring of social media channels for customer service inquiries
-
Customizable workflows
Allows for customizable workflows to fit specific business needs
Weaknesses
-
Limited social media channels
Only supports a limited number of social media channels
-
Expensive
Can be expensive for small businesses
-
Requires Cisco infrastructure
Requires existing Cisco infrastructure to fully utilize all features
Opportunities
- Opportunity to expand to more social media channels to reach a wider audience
- Opportunity to integrate with other CRM systems to provide a more comprehensive solution
- Opportunity to capitalize on the growing demand for social media customer service
Threats
- Threat of competition from other social media monitoring tools
- Threat of a shift in customer service preferences away from social media
- Threat of an economic downturn affecting demand for the product
Ask anything of Cisco SocialMiner with Workflos AI Assistant
https://www.cisco.com/go/endpoint
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Sign up for free
Cisco SocialMiner Plan
Cisco SocialMiner offers a subscription-based pricing model with three versions, starting at $1,000 per month, based on the number of social media channels monitored.
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
