Designed for contact and call centers, Castel's Contact Center suite provides comprehensive solutions to manage customer engagement, monitor real-time analytics, and analyze speech analytics. Castel's solutions ensure contact center compliance, enhances customer experience, improves revenue performance, and increases employee productivity. Castel Contact Center suite includes Castel Connect, Castel Maestro, Castel Detect Live, Castel Detect QA/QM and Castel Explore. Through Castel's Contact Center solutions, teams have access to predictive, preview, and manual dialing capabilities with automated call distribution (ACD) and advanced call scripting. With real-time call monitoring, Castel's solutions can affect conversation outcomes by providing agents with action-bas...