CallMiner Eureka
4.4
146
CallMiner is a SaaS-based platform that uses AI and machine learning to analyze customer interactions and provide insights for customer experience, contact center optimization, sales effectiveness, and risk mitigation performance. The platform includes speech-to-text technology with sentiment analysis, automated categorization, and sensitive data redaction. It offers a suite of applications for real-time and post-call analytics, with graphical user interfaces and role-based dashboards. The platform is modular and cloud-based, with standards-based APIs for integration with corporate systems.
Strengths
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Speech analytics
Ability to analyze customer interactions and extract insights
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Real-time monitoring
Ability to monitor calls in real-time and provide immediate feedback
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Customizable dashboards
Ability to create personalized dashboards for different users
Weaknesses
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Complex setup
Requires technical expertise to set up and configure
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Expensive
High cost of ownership compared to other speech analytics solutions
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Limited integrations
Integration with other systems may be limited or require additional development
Opportunities
- Opportunity to expand into new industries and geographies
- Opportunity to integrate with AI and machine learning technologies for more advanced insights
- Opportunity to form partnerships with other vendors to expand product offerings
Threats
- Competition from other speech analytics vendors
- Changes in regulations related to customer data privacy and security
- Impact of economic downturn on customer spending and demand for speech analytics solutions
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http://www.callminer.com
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CallMiner Eureka Plan
CallMiner Eureka offers a tiered pricing plan starting at $1,295/month for the standard version and $2,495/month for the professional version.
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