C2 ITSM
4.1
40
C2 is an IT service management software that offers customization, advanced automation, and a short adoption time. It is suitable for any industry and comes with 24/7 North American support, 6 ITIL v4 certified processes, and a financially backed 99.9% service level guarantee. C2 is powered by Sherweb, a global cloud marketplace leader with a 20+ year track record, 7,000+ reseller partners, and 85,000+ clients. It is affordable with no costly add-ons and has been used by the IT department of the City of Sherbrooke, Canada to handle 1500 tickets per month with 70% Level 1 resolution.
Strengths
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Customizable workflows
Allows for tailored processes to fit specific business needs
-
Integrations
Seamlessly integrates with other software and tools
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Real-time reporting
Provides up-to-date insights and analytics
Weaknesses
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Steep learning curve
May require extensive training for new users
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Limited mobile functionality
May not be as accessible on-the-go
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High cost
May not be affordable for smaller businesses
Opportunities
- Growing demand for ITSM solutions
- Potential for continued innovation and improvement
- Opportunity to expand into international markets
Threats
- Facing competition from other ITSM providers
- Decreased demand due to economic instability
- Potential for data breaches and security threats
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C2 ITSM Plan
C2 ITSM offers three pricing tiers with increasing features and support, starting at $15 per user per month.
C2 ITSM - Named
44
1 Named seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple named license:
Incident Management
Problem Management
Change Management
Service Catalog
Self-Service Portal
Asset Management & CMDB
Service Request Management
Knowledge Base
Escalations
Reports
Dashboard & Analytics
Email Integration
Project management
Support & User Community
Business Rules & Process automation
Integrations
Worfklows & Process automation
ITIL-ready
24/7 support
C2 ITSM - Concurrent
60
1 Concurrent seat Per Month
C2 ITSM is an integrated IT service management software designed for organizations looking to provide quality service delivery at an affordable price point. It’s also an ITIL-ready and codeless service desk built for operating best-in-class ticketing. You get all the benefits with one simple concurrent license:
Incident Management
Problem Management
Change Management
Service Catalog
Self-Service Portal
Asset Management & CMDB
Service Request Management
Knowledge Base
Escalations
Reports
Dashboards & Analytics
Email Integration
Project Management
Support & User Community
Business Rules & Processes automation
Integrations
Workflows & Process automation
ITIL-ready
24/7 support
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
