BT Contact Center | Workflos AppStore

BT Contact Center

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BT Contact is a SaaS solution that helps turn call centers into multi-channel contact centers by blending email, web chat, voicemail, and traditional voice technologies. It allows for easy adjustment for seasonal spikes or unexpected events, quick addition of agents, and real-time workflow management. It takes just weeks to set up and can boost customer satisfaction by providing different ways to get in touch and intelligent routing.

Website

http://www.globalservices.bt.com

Developer

BT Global Services

HQ Location

London, United Kingdom

Year Founded

2000

Number of Employees

Strengths

Omnichannel support

Supports multiple channels for customer communication
Advanced analytics

Provides detailed insights into customer interactions and agent performance
Scalability

Can easily scale to accommodate growing business needs

Weaknesses

Complex setup

May require significant setup and configuration time
High cost

May be expensive for small businesses or startups
Limited customization

May not offer as much flexibility for customization as other solutions

Opportunities

Can integrate with other business systems for a more streamlined workflow
Can help businesses reach and serve a wider customer base
Can improve customer satisfaction through better communication and support

Threats

May face competition from other contact center solutions
May become outdated as technology advances and new solutions emerge
May be impacted by economic downturns or changes in the business landscape

Ask anything of BT Contact Center with Workflos AI Assistant

http://www.globalservices.bt.com

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