Bright Pattern | Workflos AppStore

Bright Pattern

4.6

100

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Bright Pattern offers AI-powered omnichannel contact center software for midsize and enterprise companies. Their cloud platform can be deployed quickly without professional services and allows for a personalized customer experience across multiple channels. They also offer embedded AI omnichannel quality management to measure and act on every interaction. The company was founded by industry veterans and is used globally in over 26 countries and 12 languages.

Website

https://www.brightpattern.com/request-a-demo-lp/

Strengths

Omnichannel support

Supports multiple channels for customer communication
AI-powered automation

Uses AI to automate routine tasks and improve efficiency
Scalability

Can easily scale to meet growing business needs

Weaknesses

Limited integrations

May not integrate with all necessary business tools
Complex pricing

Pricing structure may be difficult to understand
Limited customization

May not offer extensive customization options

Opportunities

Growing demand for cloud-based contact center solutions
Opportunity to expand into new global markets
Opportunity to form strategic partnerships with other SaaS providers

Threats

Facing competition from other cloud-based contact center providers
Potential impact on business if there is an economic downturn
Risk of data breaches and potential impact on customer trust

Ask anything of Bright Pattern with Workflos AI Assistant

https://www.brightpattern.com/request-a-demo-lp/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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Review Distribution

👍

High - rated users

BrightPattern has a truly omnichannel platform with powerful outbound engine and 4 dialler modes. Specially designed supervisor desktop gives full campaign control.Nothing special that could not be improved, slightly outdated interface – but it should be updated in new version.
🤔

Average - rated users

No positive feedback provided.There is a lot that can be improved about this software. The order an email thread shows is confusing. There is no option to set different signatures as we can in outlook. It automatically kicks me out daily. If I am on a phone call when it kicks me out I cannot get the phone number back to call the person back so they just assume they were hung up on. There is no way to easily search for a previously sent email. It would be nice if I could go to a place where the previous emails I worked on would be listed in case I needed to add to it or needed some kind of information from it. It is just a very frustrating platform to use.
👎

Low - rated users

In most cases, we get professional and proactive support. Cases are checked thoroughly first and promptly replied to. Sometimes the extra mile is taken to get to the last detail of our concern and I may explain in a video call. Although it's a professional support relationship, I see BP people first. As a product vise, it's a full hands-on experience including all the challenges in an omnichannel environment.If PER is taking longer than expected although I expect months of wait time.