Bria | Workflos AppStore

Bria

4.2

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Bria is a softphone solution that allows users to take calls on desktop and mobile devices, and offers team messaging, HD video conferencing, and screen sharing capabilities. It includes call recording, music on hold, and call transfer functions, and can support up to 200 participants for collaboration. Bria also has a web management portal for setting up calling accounts and team members.

Website

https://www.counterpath.com/

Strengths

User-friendly interface

Easy to navigate and use
Cross-platform compatibility

Works on multiple operating systems
Customizable settings

Users can personalize their experience

Weaknesses

Limited features

Not as robust as other VoIP software
No video conferencing

Only supports audio calls
No team collaboration tools

Not ideal for group projects

Opportunities

Can be used with other business tools
Potential for future updates and improvements
Increased need for virtual communication solutions

Threats

Many other options available
Potential for data breaches or hacking
Decreased demand for business tools

Ask anything of Bria with Workflos AI Assistant

https://www.counterpath.com/

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Review Distribution

👍

High - rated users

Functional and reliable SIP solution with robust features. Per station licensing works well in fluid seating environment. Configuration is relatively easy. Support for click to call handlers from third party apps is only available in paid version.Customer support is difficult to reach and response for cloud hosted version was not satisfactory. Updates to configuration menu caused all users calls to fail and support was uninformed about the changes and necessary configuration fixes. Lack of online manual for Bria 5 online.
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Average - rated users

Helpful for working outside the office while still having access and appearance of being in the office. Replicates VoIP desk phone's extension onto mobile phone. App is free.Set-up requires knowledge of retrieving necessary telephony information. App is power hungry and push notifications are unavailable. Can fail to appear depending on phone lock screen or if app is in background.