BotShot Heda is a digital feedback system which helps you take feedback through multiple communication channels at various touchpoints like during guest check-in, check-out, at restaurants, etc. BotShot Heda offers automated hospitality feedback solutions that helps analyze the responses to study trends and improve services, - Post Stay Surveys: Collect and view all guest feedbacks, reviews, responses, comments, and concerns with Heda - Instant Feedback: Get clear insight into what your guests are saying at your fingertips. - Live Messaging: Drive more return-on-investment by solving guest issues and offer immediate resolution