BOSSDesk
4.5
114
BOSSDesk is an ITSM solution that includes Incident, Asset, Change and Problem Management modules, as well as a Service Catalog. It is available both on the Cloud and On-Premise and offers powerful workflows and ticket routing features to automate manual processes and enhance Service Delivery.
Strengths
-
Customizable
Allows for tailored workflows and branding
-
Integrations
Seamlessly integrates with other software and tools
-
Automation
Automates repetitive tasks and improves efficiency
Weaknesses
-
Pricing
May be expensive for small businesses or startups
-
Learning Curve
May take time to fully understand and utilize all features
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Limited Features
May not have all the features needed for complex workflows
Opportunities
- Growing demand for IT service management solutions
- Opportunity to expand into new markets or industries
- Opportunity to form partnerships with complementary software providers
Threats
- Competitors offering similar solutions at lower prices
- Increased focus on cybersecurity and data protection
- Decreased demand for IT service management solutions during economic downturns
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BOSSDesk Plan
BOSSDesk offers three pricing plans starting at $19/user/month with increasing features and capabilities for IT service management.
PROFESSIOL
39
1 Agent Month
Ticketing
Dashboards & Reports
SLA Magement
Automatic Routing
Incident Magement
Self Service Portal
Knowledge Base
Mobile Application
Remote Tools
Service Catalog- Limited
Plus everything for Essential
ENTERPRISE
69
1 Agent Month
Problem Magement
Change Magement
Scheduled Tickets
Scheduled Reports
Service Catalog -Unlimited
Contract Magement
Vendor Magement
Satisfaction Survey
API Access
Tiered Tasks
Monitors
Conditiol Forms
Plus everything in Professiol
ESSENTIAL
19
1 Agent Month
Agentless Asset Discovery
Unlimited End Users
Role Based Security
Asset Reporting
Software Inventory
Asset Magement/CMDB
Software Magement
Automatic Discovery
Active Directory Integration
SSO Free Forever
Manage Google Drive, Mailchimp, Dropbox Business, Microsoft PowerPoint, QuickBooks Desktop Enterprise, Canva, Zoho One, DocuSign, Salesforce Sales Cloud Suite, Adobe Photoshop with SSO
