BoldDesk | Workflos AppStore

BoldDesk

4.5

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BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.

Website

http://www.syncfusion.com

Developer

Syncfusion

HQ Location

Morrisville, NC

Year Founded

2001

Number of Employees

1,292

Twitter

@Syncfusion

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BoldDesk Plan

Starter $ 12 1 agent / month (when billed annually). Monthly billing option also available.

Ideal for small businesses and startups. With BoldDesk's monthly billing option, access for one agent is $10 per month. With the cost-saving annual billing option, access for one or more agents is just $8 each per month. Email ticketing Knowledge base Ticket auto-assignment Ticket custom fields SLA management Custom views Canned response Custom domain REST API & Webhooks Many more features beyond the highlights noted above... Visit our site for all the details!

Growth $ 20 1 agent / month (when billed annually). Monthly billing option also available.

Ideal for larger teams with SSO. All features included in the Starter package Ticket event and time trigger rules CSAT surveys Internal knowledge base SLA notification Custom status and roles Custom email templates Custom contact fields Single sign-on (OAuth and OpenID) Web Widgets & Web Forms Many more features beyond the highlights noted above... Visit our site for all the details!

Unlimited Agents (Standard, Pro, and Business packages available) $ 199

Uniquely suited for teams looking for flexibility and scalability. Monthly and yearly billing options are offered. Unlimited agents Unlimited end users 12,000 to 120,000 tickets per year, depending on the plan selected For complete details for each plan and savings comparisons, visit our site!