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Engagement
Improves employee engagement
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Customization
Highly customizable to fit company needs
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Analytics
Provides detailed analytics and insights
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Integration
Limited integration with other software
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Pricing
Pricing may be too high for some companies
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Ease of Use
May be difficult for some users to navigate
- Opportunity to expand into new markets
- Opportunity to form partnerships with other software companies
- Opportunity to add new features and improve functionality
- Competition from other employee engagement software companies
- Decreased demand due to economic downturn
- Potential data security breaches and loss of customer trust
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Review Distribution
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👍
High - rated users
Hyphen is extremely easy to use - especially the phone app. It’s intuitive for all users.It’s very minor and will probably be resolved in future updates. When attaching a file to a post, pdf files aren’t supported.
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👎
Low - rated users
I like the insights function - this makes eNPS analysis easier for the team leaders.Some of the things in the tool set up are quite confusing: there are 3 ways of checking participation and users have a lot of questions about that. As we have a lot of changes in the org structure, every time we need to update the database, which is cumbersome and full of errors - I have a feeling that data isn't overwritten. And sometimes our Success Manager disappears without absence notes or doesn't follow up on the tickets, created. This makes it challenging for me to "sell" the tool internally.
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