Atlassian Enterprise Support
4.3
34
The SaaS provider offers reliable support services with fast response times to ensure smooth system operations.
Strengths
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24/7 Support
Access to support at any time
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Expertise
Access to Atlassian's team of experts
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Customization
Ability to customize support to fit specific needs
Weaknesses
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Cost
Higher cost compared to standard support options
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Limited Availability
Only available for enterprise-level customers
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Dependency
Dependency on Atlassian for support
Opportunities
- Ability to quickly resolve issues and improve productivity
- Ability to provide better support to customers
- Ability to differentiate from competitors with better support
Threats
- Emergence of new competitors offering similar support options
- Decreased demand for enterprise-level support during economic downturns
- Risk of being impacted by any negative changes or issues with Atlassian
Ask anything of Atlassian Enterprise Support with Workflos AI Assistant
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Atlassian Enterprise Support Plan
Atlassian Enterprise Support offers a tiered pricing model based on the number of users and version features, starting at $50,000/year.