Atera | Workflos AppStore

Atera

4.7

195

Request Demo

Not Claimed

Atera is a platform for IT professionals to manage their networks and devices from anywhere. It offers features such as patch management, IT automations, reporting, alerts, helpdesk, ticketing, and integrations with other tools. It uses a pay-per-technician model and integrates with ChatGPT to streamline the IT ticket lifecycle. A free trial is available.

Suitable for enterprise

Startups、SMEs、Agencies、Enterprises

Strengths

Ease of use

Intuitive interface and simple navigation
All-in-one solution

Includes remote monitoring, management, and automation tools
Affordable pricing

Competitive pricing for small to medium-sized businesses

Weaknesses

Limited integrations

Fewer integrations compared to other SaaS products
Limited customization

Limited ability to customize reports and dashboards
Limited mobile app functionality

Mobile app lacks some features available on desktop version

Opportunities

Potential to add more integrations to increase functionality
Potential to add more features to mobile app
Potential to attract more customers with affordable pricing and all-in-one solution

Threats

Competing with established SaaS products in the market
Decreased demand for SaaS products during economic downturns
Increased scrutiny on data security and privacy may affect customer trust

Ask anything of Atera with Workflos AI Assistant

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

What are the pros and cons of the current application?

How are users evaluating the current application?

How secure is the current application?

Review Distribution

👍

High - rated users

Excellent search when looking for devices or KB articles. Having multiple methods to connect to computers is also handy.No information provided.
🤔

Average - rated users

Remote monitoring and patch management of Windows, MacOS, and Linux. Provides alerts for errors and offline machines. Offers a connection to a computer via AnyDesk if there's an issue with Splashtop.Limited asset management. No Dark mode for the UI. Integrations with other products like Bitdefender and Axcient are just links to the other web portals.
👎

Low - rated users

The price point for this product is excellent.Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

Media

Atera b9fef773-2826-4776-a7e8-1aabb9464eb4.jpeg

Atera af6ece2a-2788-4e57-9079-4b9ea9621ee1.jpeg

Atera Plan

Atera offers a per technician pricing model with all-inclusive features, including unlimited endpoints, at a competitive price point.

MSP - PRO $ 99

or $119 month-to-month Full Remote Monitoring & Management Unlimited Devices, Workstations & Servers Real Time Monitoring & Alerts SNMP Monitoring Free Remote Access Patch Management Scripting & Script Library Built-in PSA Helpdesk & Ticketing Flexible Contracts & SLA Billing Reports & Analytics Branding (White Label) 24/7 Support & So Much More!

MSP - GROWTH $ 129

or $149 month-to-month Full Remote Monitoring & Management Unlimited Devices, Workstations & Servers Real Time Monitoring & Alerts SNMP Monitoring Free Remote Access Patch Management Scripting & Script Library Built-in PSA Helpdesk & Ticketing Flexible Contracts & SLA Billing Reports & Analytics Branding (White Label) 24/7 Support Chat (with your customers) Mac RMM Agent Direct Quickbooks Integration File Transfer & So Much More!

IT Department - Professional $ 149

or $169 month-to-month Remote management, automations & scripting Monitoring & alerts OS & software patching Helpdesk & ticket automation Mac agent Azure AD integration Remote access using Splashtop Service Portal

MSP - POWER $ 169

or $199 month-to-month Full Remote Monitoring & Management Unlimited Devices, Workstations & Servers Real Time Monitoring & Alerts SNMP Monitoring Free Remote Access Patch Management Scripting & Script Library Built-in PSA Helpdesk & Ticketing Flexible Contracts & SLA Billing Reports & Analytics Branding (White Label) 24/7 Support Chat (with your customers) Mac RMM Agent Direct Quickbooks Integration File Transfer Database Snapshots Geo-Redundant Database & So Much More!

IT Department - Expert $ 169

or $199 month-to-month Remote management, automations & scripting Monitoring & alerts OS & software patching Helpdesk & ticket automation Mac agent Azure AD integration Remote access using Splashtop Service Portal Network monitoring and scanning Ticket scheduling Auto-tag assignment Advanced reports Viewer Chat with your users API up to 2000 RPM Up to 2 support addresses Multi-monitor remote access using AnyDesk Unlimited Splashtop concurrent sessions

IT Department - Master $ 199

or $239 month-to-month Remote management, automations & scripting Monitoring & alerts OS & software patching Helpdesk & ticket automation Mac agent Azure AD integration Remote access using Splashtop Service Portal Network monitoring and scanning Ticket scheduling Auto-tag assignment Advanced reports Viewer Chat with your users Multi-monitor remote access using AnyDesk Unlimited Splashtop concurrent sessions Customized reports and dashboards (up to 20 reports and 3 dashboards) Database snapshots Geo-redundant database API up to 4000 RPM Unlimited support addresses VIP support